Terms of Use

These Terms of Use ("Terms") govern your access to and use of the FounderPing website, dashboard, and feedback widget service (collectively, the "Service"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

FounderPing lets site owners embed a lightweight feedback widget, receive customer messages by email, and reply from their inbox so responses appear in the widget. Free and paid plans are available with different feature limits as described on our pricing page.

You must be at least 18 years old and able to form a binding contract to use the Service on behalf of yourself or an organization. If you use the Service for a company, you represent that you have authority to bind that organization to these Terms.

You can start using the free plan by providing a valid email address and embedding the widget on your site. Dashboard access for Pro subscribers is provided through secure, time-limited magic links sent to your email. You are responsible for maintaining access to that email account and for all activity that occurs under your projects.

You agree to provide accurate information and to keep your account details current.

Paid Pro plans are billed through Stripe on a recurring monthly or yearly basis unless canceled. Prices and included features are shown on our website at the time of purchase. Taxes may apply where required by law.

You may cancel a Pro subscription at any time through the Stripe billing portal linked from your dashboard. Cancellation stops future charges but does not automatically entitle you to a refund for the current billing period unless required by applicable law.

We may change plan features or pricing with reasonable notice. Continued use after a pricing change takes effect constitutes acceptance of the new price for subsequent billing periods.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Infringe the rights of others, including privacy or intellectual property rights
• Transmit spam, malware, abusive content, or unlawful material
• Attempt to gain unauthorized access to our systems or other users' data
• Interfere with or disrupt the Service or its infrastructure
• Reverse engineer or scrape the Service except as permitted by law

We may suspend or terminate access if we reasonably believe you have violated these Terms or are using the Service in a way that creates risk or harm to us or others.

You retain ownership of messages and other content you submit through the Service. You grant us a limited license to host, process, transmit, and display that content solely to operate the Service, including delivering notifications and showing replies in the widget.

If you embed the widget on your website, you are responsible for informing your visitors about how feedback is collected and used, and for complying with applicable privacy and consumer protection laws.

You may embed the widget script on sites you control in accordance with your plan limits. You may not resell, sublicense, or misrepresent the Service as your own product.

The Service, including its software, branding, and documentation, is owned by us and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks or other brand features except as needed to use the Service as intended.

The Service integrates with third-party providers such as Stripe for payments and email delivery providers for notifications. Your use of those services may be subject to their separate terms and privacy policies. We are not responsible for third-party services outside our reasonable control.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

You agree to indemnify and hold us harmless from claims, damages, and expenses arising from your use of the Service, your content, your website, or your violation of these Terms or applicable law.

You may stop using the Service at any time. We may suspend or terminate the Service or your access if you breach these Terms or if we discontinue the Service. Provisions that by their nature should survive termination will remain in effect, including ownership, disclaimers, limitations of liability, and indemnification.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be posted on this page. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

These Terms constitute the entire agreement between you and us regarding the Service and supersede prior agreements on the same subject. If any provision is found unenforceable, the remaining provisions will remain in full force. Our failure to enforce a provision is not a waiver of our right to do so later.